Privacy policy

Privacy Policy

At Evolution Rubber Products, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, or contact us.

1. Information We Collect

We may collect the following types of personal information:

  • Contact details (name, email address, phone number, billing/delivery address).
    Order details (products purchased, payment method, order history).
    Website usage (IP address, browser type, device information, pages visited).
    Marketing preferences if you subscribe to our newsletter or promotions.

2. How We Use Your Information

Your personal information is used for:

  • Processing and fulfilling your orders.
    Communicating with you about your purchase, delivery, or enquiries.
    Providing customer service and after-sales support.
    Improving our website and services.
    Sending marketing communications (only if you have opted in).

3. Legal Basis for Processing

We process your data under the following legal bases:

  • Contract – to fulfil your orders.
    Consent – when you subscribe to marketing.
    Legitimate Interests – to improve our services and website experience.
    Legal Obligations – to comply with tax and accounting regulations.

4. Sharing Your Information

We will never sell your data. We may share your information with:

  • Delivery partners (e.g. couriers, haulage companies) to fulfil your order.
    Payment providers (e.g. Shopify Payments, PayPal) for secure transactions.
    Service providers (e.g. IT, marketing, analytics tools) who support our business.
    All third parties are required to keep your data secure and process it lawfully.

5. Data Storage & Security

  • We store your information securely on Shopify’s protected servers.
    Access is limited to authorised personnel only.
    We take appropriate technical and organisational measures to protect your data.

6. Data Retention

  • Order and transaction records are kept for at least 6 years for tax purposes.
    Marketing data is kept until you withdraw consent.
    You may request deletion of your data at any time (see section 8).

7. Cookies

Our website uses cookies to:

  • Enable secure checkout and account login.
    Analyse website traffic and performance.
    Improve user experience.
    You can manage cookies in your browser settings.

8. Your Rights

You have the right to:

  • Access the personal data we hold about you.
    Request corrections to inaccurate information.
    Request deletion of your personal data (subject to legal requirements).
    Withdraw consent for marketing communications at any time.
    Lodge a complaint with the ICO (Information Commissioner’s Office) if you believe your data has been mishandled.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

10. Contact Us

If you have questions about this Privacy Policy or your data, please contact us:
📧 [Andy@groundsurfaces.co.uk]